Privacy Policy

This Privacy Policy explains how Raabet9 Casino may collect, use, store and protect information relating to players who use our website and online gambling services. We aim to handle personal information responsibly, transparently and only for legitimate business, legal and service-related purposes. By using the website, you acknowledge that information may be handled as described on this page. This policy should be read together with our Terms and Conditions and any other notices displayed on the website.

Raabet9 Casino operates under a licence issued by the Curaçao Gaming Control Board (Curaçao GC), providing a regulated framework for fair play and the security of player funds and data.

Information we may collect

When you visit the website, create or use an account, make a deposit, request a withdrawal, contact support or take part in an available service, we may handle information connected with you. The information collected depends on how you use the website and the services available to you. We seek to collect information that is reasonably necessary for operating an online casino, meeting our responsibilities and providing a secure experience.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other information supplied when an account is created or maintained. We may also handle information needed to check eligibility, protect an account and provide player support.

Verification information

For account verification, responsible operation and anti-fraud checks, we may request documents or information that help confirm identity, age, location or the source and legitimacy of activity. Verification materials may include identity documents, address information or other supporting records. Players should only provide information that is requested through an appropriate account or support process.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, bonuses where applicable, account balances and other transactions. Payment providers may process payment details under their own privacy notices. We generally use transaction information to process instructions, maintain accurate account records, identify unusual activity, prevent fraud and meet legal or operational requirements.

Technical, device and usage information

When you use the website, we may receive technical information such as an IP address, browser type, device type, operating system, language, time zone, approximate location, website activity, access times and referring pages. We may also record information about how pages and features are used. This helps us maintain website security, troubleshoot issues, understand performance and improve the player experience.

Communications

If you contact us, we may keep the contents of your messages, relevant account information and records of our communications. These records help us respond to questions, investigate complaints, provide support and keep an accurate history of requests.

How we use information

We may use personal information for the purposes below, depending on the circumstances and the services you use:

To create, operate and administer your player account.
To process deposits, withdrawals and other account or transaction instructions.
To verify identity, age, location and account information.
To carry out security, anti-fraud, anti-money-laundering and risk checks.
To detect, prevent and investigate suspicious, unlawful or unauthorised activity.
To provide customer support and respond to questions, complaints or requests.
To maintain, test, secure and improve the website, systems and available services.
To understand general usage trends and improve website content and functionality.
To communicate with you about your account, transactions, security, service changes and important notices.
To send marketing communications where permitted and where you have provided the required consent or other lawful permission.
To comply with applicable legal, regulatory, court or law-enforcement requirements.
To protect the rights, property, safety and security of players, the website and relevant service providers.

We may use automated tools or checks to help identify account security risks, unusual transactions, fraud indicators or activity that requires review. These checks support our operational and legal responsibilities. Where appropriate, activity may be reviewed by authorised staff or relevant service providers.

We do not ask players to provide personal information that is unrelated to the operation of the website or the purposes described in this policy. If information is needed for a particular feature, verification step or request, the reason may be explained at the time it is collected.

Marketing choices

If you receive promotional communications, you can choose to stop receiving them by using an unsubscribe option included in the message where available, changing relevant account preferences or contacting us. Stopping marketing messages will not necessarily stop important service, security or transaction communications.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, support account functions, maintain sessions, measure website performance, understand how features are used and help protect against suspicious activity. Some cookies may be necessary for core website functions, while others may support analytics or customised features.

You can manage or restrict cookies through your browser settings. Disabling or deleting certain cookies may affect the operation of the website, prevent some features from working properly or require you to enter information again. Your browser may also provide controls for reviewing, blocking or deleting stored cookies.

When information may be shared

We may share relevant information with service providers that help operate the website and provide services to players. These may include payment and transaction providers, identity and verification services, technology and hosting providers, security and fraud-prevention services, customer support providers, professional advisers and communications providers. Service providers should only receive information that is reasonably required for their role and may be subject to confidentiality and security obligations.

Information may also be disclosed where necessary to comply with legal duties, respond to a valid official request, protect the website or another person, investigate suspected fraud or unlawful conduct, enforce applicable terms, or support a business transfer or restructuring. We do not sell personal information as a general business practice.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security controls may include access restrictions, authentication processes, monitoring, secure transmission methods and staff or provider procedures. No internet transmission or electronic storage method can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised access.

Service providers and overseas handling

Some providers supporting the website may operate in Australia or other countries. Where information is handled by a provider or transferred across borders, reasonable steps are taken to support appropriate security and privacy protections. The location and involvement of providers may change as services, technology and operational needs develop.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of your information.

How to exercise your rights

To make a privacy or data request, contact support@raabet9casino.top. Please explain the request clearly and provide enough information for us to understand the account or records involved. We may need to verify your identity before providing information, making changes or acting on a deletion request. This helps protect account holders and prevents information being disclosed to the wrong person.

For access, ask for a copy or summary of personal information associated with your account.
For correction, identify the information that is inaccurate or incomplete and provide the correct details.
For deletion, ask for information to be removed where this is legally and operationally possible.
To withdraw marketing consent, state that you no longer wish to receive promotional communications.
For a general privacy query or concern, describe what happened and how you would like it reviewed.

Some information may not be deleted immediately, or may need to be retained, where it is required for legal, security, fraud-prevention, dispute-resolution, accounting or record-keeping purposes. Some records must be kept for a period required by law even after an account is closed. Where a request cannot be fulfilled in full, we will aim to explain the relevant reason in general terms.

Keeping information accurate

Players should keep account and contact information accurate and up to date. If your circumstances change, update the relevant account details where the website allows this or contact support@raabet9casino.top. We may ask for additional information or verification before changing important account records.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website. Players should review this page periodically, particularly before continuing to use the website after a material update.

If you have questions about this Privacy Policy or want to exercise a data right, please contact support@raabet9casino.top.